Does the size of an ordered item not fit? Unfortunately, we are unable to offer an exchange for a different size. However, we do offer a 14-day return policy from the date you receive your package. Please note that we can only accept returns for new products in their original packaging.
Individual product categories such as food & beverages, tailored products, hygiene items, underwear with opened original packaging and items that are bound by contract are excluded from the return policy.
Please send the item, along with the invoice or delivery note, to the following address:
Alte Buchserstrasse 10
After receipt and verification, we will refund the purchase amount directly to the payment method used. Unfortunately, we cannot cover the shipping costs for product returns. Thank you for your understanding.
Have we been able to answer your question already? If not, please contact us.