We endeavour to comply with the specified delivery times. Unfortunately, we cannot completely rule out the possibility of delays.
If you have any questions about the current status of your order, please contact our customer service team directly. Please have the order number ready to enable us to allocate your enquiry quickly and accurately and answer it immediately.
As a general rule, we use the Swiss postal service for delivery. This does not apply to items which, due to their size and weight, must be shipped by a forwarding agent. In order to be able to place an order via a forwarding agent, a telephone number must be provided.
If you are not at home at the time of delivery by post, the package will be left at the post office for 7 days for collection. If you have an account with the postal service, you can also extend the collection period.
If you do not collect the package within the set period, it will be returned to us for a fee. We will contact you and discuss the next steps with you.
If you would like to cancel an individual item or the entire order, please contact our customer service. We will be happy to do this for you. Please note that we can only cancel your order if the item in question has not yet been prepared for dispatch.
If you wish to correct your delivery address, simply let us know your order number and the changes you wish to make. If the delivery is already on the way, we will find a solution together.
We offer you a right of return of 14 days from receipt of the package if an item does not meet your expectations. Please note that we can only accept returns as new and in their original packaging.
Individual product categories such as food & beverages, made-to-measure products, hygiene items, underwear with the original packaging open and items that are associated with the conclusion of a contract are excluded from the right of return.
Send us the item along with the invoice or delivery note to:
Digt AG
Alte Buchserstrasse 10
8108 Dällikon
After receipt and verification, we will refund the purchase amount directly to the payment method you used. Unfortunately, we cannot cover the shipping costs for the return of items. Thank you for your understanding.
Please report the damage to your nearest post office within 8 days.
If your claim is valid, you will receive a replacement or a refund based on availability. If the damage to the delivery is reported after this 8-day period, there is no entitlement to compensation.
Further information can be found directly on the Swiss Post website: https://www.post.ch/en/sending-parcels/damage-or-loss
Is your product faulty? Please send photos and a brief description of the problem to our customer service team. We will then ask you to return the product in question to the responsible service partner. We will do our best to exchange the item under warranty. If the inspection shows that there is no entitlement to warranty cover in this case, we will inform you of the reasons for this.
Does the size of an ordered item not fit? Unfortunately, we are unable to offer an exchange for a different size. However, we do offer a 14-day return policy from the date you receive your package. Please note that we can only accept returns for new products in their original packaging.
Individual product categories such as food & beverages, tailored products, hygiene items, underwear with opened original packaging and items that are bound by contract are excluded from the return policy.
Please send the item, along with the invoice or delivery note, to the following address:
Digt AG
Alte Buchserstrasse 10
8108 Dällikon
After receipt and verification, we will refund the purchase amount directly to the payment method used. Unfortunately, we cannot cover the shipping costs for product returns. Thank you for your understanding.
Have you discovered an error on our website? Or do you have a suggestion on how we can improve? Let us know – we will process your feedback promptly.
Generally, the delivery is carried out by the Swiss Post. Drinks in glass bottles are delivered by the Vinolog service of Swiss Post. Exceptions are products which, due to their size or weight, have to be shipped by a forwarding agent.
| Shipping class | Shipping costs (CHF) |
|---|---|
| Standard package | 6.90 |
| Vinolog | 11.90 |
| Bulky goods | 19.90 |
| Freight forwarding | varies based on weight & size |
Unfortunately, we are unable to accept orders by phone or e-mail. We kindly ask you to place your order directly in the online shop. If you encounter any problems with the order process, our team will be happy to help you.
If you have any questions about orders, items or any other concerns:
E-Mail: [email protected]
Phone (Monday-Friday, 09.00-17.00):
044 500 23 32
Please note that we can only answer enquiries concerning the 20 Minuten Shop. For questions regarding other 20 Minuten topics, you can find the correct contact point here: 20min.ch/impressum
Digt AG
20 Minuten Shop
Alte Buchserstrasse 10
8108 Dällikon